INFORMATION
GENERAL TERMS AND CONDITIONS OF SALE
Updated October 21, 2025
PREAMBLE
These General Terms and Conditions of Sale apply between:
SARL C.P, a limited liability company (SARL) with a capital of 50,000 euros, registered with the Paris Trade and Companies Register (RCS) under SIREN number 437 610 629, with its principal place of business located at 6 rue Béranger in Paris (75003), represented by Ms. Carole Petit in her capacity as legal representative,
Email: eshop@diega.fr
Hereinafter referred to as “SARL C.P.”
And
Any individual acting in a personal capacity or as a representative of a legal entity who visits or makes a purchase of products through the website www.diega.fr, owned by SARL C.P.
Hereinafter referred toas “Client”
Any order placed on the website www.diega.fr implies that you have read and accepted these terms and conditions in advance.
Since the website www.diega.fr is an e-commerce platform, the Customer acknowledges that he or she is fully aware that his or her acceptance of the terms and conditions set forth herein does not require a handwritten signature on this document.
The Customer is encouraged to save or print these general terms and conditions of sale, which shall be binding on the parties.
The Customer represents that he or she is of legal age and has full legal capacity to enter into agreements under these general terms and conditions and thereby enter into contracts under French law.
Contact Us :
DIEGA SARL C.P.
6 Béranger Street
75003 Paris
FRANCE
Email: eshop@diega.fr
1 – PURPOSE
The purpose of these General Terms and Conditions of Sale is to define, exclusively with respect to the relationships they establish over the Internet, the rights and obligations of the Parties arising from the online sale of the Products offered on the Website www.diega.fr.
They set forth all the steps necessary for placing an order and ensure that the order is tracked between the Parties.
These General Terms and Conditions of Sale apply, in the version in effect on the Website as of the date the Customer places the order, to the exclusion of any other document.
2- ENFORCEABILITY OF THE GENERAL TERMS AND CONDITIONS OF SALE
The version of the General Terms and Conditions of Sale that is binding on the Customer is the one posted on the website at the time the Customer confirms the order.
The various versions of the general terms and conditions of sale are archived by SARL C.P.
The Terms and Conditions of Sale are subject to change or cancellation at any time.
3. SITE UNAVAILABILITY
The website www.diega.fr or access to one or more services on the site, such as the online store, may be temporarily or permanently shut down without prior notice or compensation, and customers shall not be entitled to any compensation.
4. PRODUCTS
4.1 Availability
The products offered for sale by SARL C.P.—namely, ready-to-wear clothing and accessories—are those listed on the website www.diega.fr as of the date the Customer visits the site.
Products are offered while supplies last. Although inventory levels are displayed in real time on the website www.diega.fr, a product may be out of stock (due to an inventory error or other reason). In such cases, SARL C.P. agrees to notify the Customer by any means it deems appropriate as soon as possible after the order is placed.
In this case, SARL C.P. may, in agreement with the Customer, schedule a new delivery date based on its restocking schedule. If no agreement is reached or if the ordered product is unavailable, SARL C.P. will refund the amounts paid by the Customer within a maximum of 30 days, and the Customer shall not be entitled to any compensation.
4.2 Information/Warranties
We take the utmost care to ensure that, prior to placing an order, information is made available online regarding, in particular, the essential characteristics of the products offered for sale, as well as payment and delivery terms. However, minor variations in the product’s representation—such as photographs and/or descriptions illustrating the products—that do not relate to the essential characteristics may occur. Under no circumstances shall SARL C.P. be held contractually liable for such variations.
The information posted on the website www.diega.fr does not in any way exempt the Customer from reviewing any other information included with the product or printed on the product or its packaging (precautions for use, cleaning instructions, etc.).
5. PRICE
The prices for the products ordered are listed on the online store page designated for this purpose.
Prices are listed in euros and include any discounts applicable on the date of the order; they correspond to:
- Prices include all taxes in France and in any other European Union country.
- Prices are listed before taxes for shipments to Switzerland and any country outside the European Union. In these countries, orders may be subject to applicable taxes and customs duties, which are levied when the package reaches its destination. Any such customs duties and taxes are the responsibility of the Customer. SARL C.P. is under no obligation to inform the Customer of either their amount or their existence.
The prices listed on the Site are guaranteed as of the date of the order, subject to availability, unless there are significant changes in costs—particularly VAT—and except for obvious typographical errors or omissions.
Unless otherwise stated, these prices do not include shipping costs, which will be listed as an additional charge and will be specified to the Customer on the order summary before the order is finalized.
The email confirming the Customer's order will include the total amount of the order (price and shipping costs).
SARL C.P reserves the right to change its prices at any time. However, products will be billed based on the prices in effect at the time the order is placed, subject, however, to the availability of such products.
6 – ORDER
6.1 Navigating the Site
Users can view the various Products offered for sale by SARL C.P. on its Website.
The User may freely browse the various pages of the Site without being obligated to place an order.
6.2 Order Processing
If the User wishes to place an order, they will select the various Products they are interested in and indicate that interest by clicking the “Buy” button.
At any time, the User may:
- View a summary of the products they have selected by clicking on the shopping cart.
- Continue or modify your product selection by returning to the catalog.
- Complete your selection of products and place your order by clicking "Checkout."
To order the Products they have selected, after confirming their shopping cart, Users must log in:
- By entering their email address and the password they have previously chosen—if they already have a SARL C.P. user account—the User acknowledges and agrees that entering these two credentials constitutes proof of their identity and indicates their consent to the order.
- Otherwise, by entering their email address and accurately filling out the form provided, which must include the information necessary for identification and delivery of their order (specifically, their last name, first name, mailing address, and phone number).
The information provided by the Customer when opening a customer account or placing each order must be complete, accurate, and up-to-date.
Otherwise, SARL C.P. will not be able to fulfill the orders.
Once the User has logged in, they must enter or confirm the shipping address, after which an order form will appear on the screen, summarizing: the type, quantity, and price of the Products selected by the User, as well as the total order amount, shipping costs, the User’s contact information, and the exact delivery address for the Products.
Sales Offers
To take advantage of a promotional offer sent to them by mail or email, or available directly through their user account, or related to the product(s) in their shopping cart, the User must, depending on the type of offer in question:
- Reach the number of products and/or the total cart amount specified in the offer to qualify;
- Enter the code provided to take advantage of this offer.
As for promotional offers that are not subject to conditions, they will automatically appear on the Cart page.
6.3 Final Confirmation of the Order
After reviewing the status of their order, and once the User has provided all the requested information, a summary of that information and the order will appear.
After reviewing this summary, and before making payment, the User shall review these general terms and conditions of sale, which the User shall acknowledge by checking the box provided for that purpose.
To proceed to the secure payment page, the User must click on the payment method offered on the website at the time of ordering to definitively confirm the order. If the User chooses to pay by credit card, they must then provide their credit card number, the card type, the expiration date, and the security code.
The secure payment platform’s server is protected by TLS encryption to ensure the most effective possible protection of all data related to payment methods, and at no time will the User’s banking information pass through the computer system of SARL C.P., which is hereby released from any liability in this regard.
As soon as the User confirms payment, the order is recorded and becomes irrevocable.
The User becomes a Customer.
The purchase order will be recorded in SARL C.P.’s electronic records, which are themselves stored on a reliable and durable medium, and will be considered proof of the contractual relationship between the Parties.
Any order placed by the Customer by following the steps described above constitutes an irrevocable acceptance of these terms and conditions.
The Customer receives an electronic confirmation of receipt for their order.
In accordance with Article 10 below, the Customer has the right to cancel the purchase and receive a refund within sixteen (16) days from the date the Customer receives the Products.
6.4 Order Confirmation
In accordance with applicable regulations, the contractual information will be confirmed in due course and no later than the time of delivery, via email to the email address provided by the Customer.
The Customer will receive an invoice by email once payment, as detailed in Article 7 below, has been made.
This invoice will include, among other things, the following information:
· Product descriptions;
· The order number;
· The total order amount (price and shipping costs);
A summary delivery slip will also be included in each package.
It is the Customer’s responsibility to retain this contractual information on a medium of their choice.
SARL C.P reserves the right not to confirm an order, particularly in the event of a declined payment, an incorrect address, or any other issue with the user’s account. In such cases, SARL C.P will notify the Customer by email.
The order is not final until:
· Payment of the full amount by the Customer;
· SARL C.P. will verify the product’s availability as soon as possible after sending the email to the Customer confirming receipt of the order.
Once an order has been placed, it cannot be modified.
7 - PAYMENT
7.1 Payment Methods
Payments for orders placed on our website are processed through the Shopify e-commerce platform. Customers can pay for their purchases by credit card (Visa, Mastercard, American Express) or any other payment method offered on the website at the time of ordering.
Payments are processed securely through Shopify Payments or through Shopify's integrated payment partners, depending on the options selected by the customer. Payment information is encrypted in accordance with the strictest security standards (PCI-DSS certification).
The total amount of the order (products + any shipping costs) is charged when the payment is confirmed.
An order is not final until it has been confirmed by the Customer’s payment of the purchase price. The delivery slip for the product will be included in the package containing the ordered product(s).
The customer's credit card is charged at the time the order is confirmed on the website. In the event that, for any reason whatsoever (dispute, refusal by the issuing bank, etc.), it proves impossible to charge the customer the amounts due, the sale will be immediately and automatically canceled.
The card-based banking transaction, which takes place between the Customer's computer and the secure Shopify Payments system for online payment, is fully encrypted to ensure confidentiality.
We offer you the option to pay in installments through our partner Alma: This payment plan in 2 or 3 installments is available for any order over €50 and up to €2,000. By paying for your order through our partner Alma, you agree to the ALMA’s terms and conditions .
The Customer may use their PayPal account to pay for their Order on the Site. The Customer will then be redirected to the PayPal platform to log in and complete the payment using their account. The Customer will then be redirected back to the DIEGA Website. For payments made via PayPal, the charge is processed at the time the Order is confirmed.
7.2 Failure to Pay
In the event of a failure to pay the price without a legitimate reason, SARL C.P. is entitled to charge the Customer late-payment interest calculated at the applicable statutory rate plus three percentage points, effective as of the payment due date.
In the event of debt collection through legal proceedings (debt collection agency, attorney, or bailiff) and following a standard written notice, SARL C.P.’s claims against business customers will be increased by 40 euros as a flat-rate collection fee, without prejudice to the right to claim these costs at their actual amount.
In any event, SARL C.P. reserves the right to refuse any order or delivery in the event of (i) an existing dispute with the Customer, (ii) total or partial non-payment of a previous order by the Customer, (iii) refusal by the banking institutions to authorize payment by credit card, or (iv) non-payment or partial payment. SARL C.P. shall not be held liable under any circumstances.
7.3 Retention of Title
The delivered product remains the property of SARL C.P. until the Customer has paid the full price in full. Failure to pay may result in SARL C.P. reclaiming the product.
The risk of loss or damage passes to the Customer on the date of delivery of the product, that is, upon the Customer’s receipt of the product.
8 - DELIVERY TERMS AND TIMES
8.1 Delivery Times
The products ordered by the Customer will be delivered to the address provided by the Customer within a maximum of 15 business days from the date of order confirmation and full payment of the Price, provided, however, that no deliveries may be made to hotels or mailboxes.
Delays may nevertheless occur due to unforeseen circumstances or for reasons related to the delivery location, and SARL C.P. assumes no liability for extended delivery times caused by the carrier, particularly in the event of lost products or a strike.
If a product is unavailable, SARL C.P. agrees to notify the Customer as soon as possible so that the Customer can be reimbursed without delay and no later than 30 days after payment of the amounts paid.
In the event of an anticipated delay in delivery, SARL C.P. agrees to notify the Customer as soon as possible by any means so that the Customer may then choose to keep the order or cancel it in whole or in part.
SARL C.P. shall not be held liable for the consequences of any events beyond its control, including force majeure or unforeseeable circumstances, that might delay or prevent delivery of the ordered product, as defined in Article 14 herein.
If the specified delivery period, plus 14 days, is not met, the Customer may cancel their order by sending a registered letter with return receipt requested to the address of the corporate headquarters indicated at the beginning of these General Terms and Conditions. SARL C.P. will only accept the cancellation if the order was not shipped or delivered between the time the letter was sent and the time it was received. The Customer will be reimbursed no later than 30 days after SARL C.P. receives the registered letter.
SARL C.P. reserves the right to choose the carrier and guarantees the proper delivery of the products.
PLEASE NOTE: If a package is returned to the sender because it was not claimed or because the Customer provided an incorrect shipping address, SARL C.P. reserves the right to re-bill the Customer for the reshipment costs. In this case, if the package is returned to the sender again, it will not be reshipped to the Customer, and the amount corresponding to this order—including any additional shipping costs—will be retained by SARL C.P.
8.2 Countries We Ship To
Products ordered by the Customer will be delivered only to the following countries: Germany - Austria - Belgium - Bulgaria - Cyprus - Croatia - Denmark - Spain - Estonia - Finland - France - Greece - Hungary - Ireland – Italy - Latvia - Liechtenstein - Lithuania - Luxembourg - Malta - Netherlands - Poland - Portugal - Czech Republic - Romania - Sweden - Slovakia - Slovenia.
8.3 Inspection of the Delivery
SARL C.P. guarantees that the delivered product conforms to the essential characteristics described on the website www.diega.fr, provided it is used for its intended purpose.
The Customer is required to check the condition of the packaging and the conformity of the delivered product, and, if necessary, to note any reservations on the carrier’s delivery slip.
At the same time, the Customer must confirm this issue by sending the carrier, within two (2) business days following the delivery date, a registered letter with return receipt requested setting forth the aforementioned claims. The Customer must send a copy of this letter by email to eshop@diega.fr or by regular mail to the headquarters of SARL C.P. indicated in the letterhead.
Unless there is a valid reason, any claim not brought to the attention of SARL C.P. within 21 days of receipt of the Products will be deemed inadmissible, and SARL C.P. shall not be held liable.
SARL C.P. reserves the right to ask the Customer to return any nonconforming or damaged Product.
In the event of unusual or abusive returns, SARL C.P. reserves the right to refuse to fulfill any subsequent order.
8.4 Shipping Costs
For all countries, shipping charges will be calculated when the shipping method is selected during the verification of the shipping address prior to order confirmation, in accordance with Article 6 above.
SARL C.P. is not responsible for any additional taxes or service fees charged by certain countries. Customers are responsible for any restrictions, duties, taxes, and other fees imposed by the destination country before placing an order. SARL C.P. will not be liable for any duties, taxes, or customs fees under any circumstances.
If the order arrives in the country and:
- The customer refuses the package
- No delivery attempts to the specified address are successful in the destination country
In that case, SARL C.P. reserves the right to abandon the package and will not be obligated to provide any refund.
9 – WARRANTIES
All products sold by SARL C.P. are covered by the statutory warranty of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code, and by the warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code.
In any case, SARL C.P. cannot be held liable
· Defects resulting from the Customer’s inappropriate, incorrect, or abusive use of the product
· Normal wear and tear and aging of the product
· A lack of maintenance or care
· Negligence or accidents
· Damage to the product caused by the Customer or a third party
9.1 Warranty of Conformity
According to Article L. 217–3 of the Consumer Code: “The seller shall deliver goods that conform to the contract and to the criteria set forth in Article L. 217–5. The seller is liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L. 216–1, which becomes apparent within two years from the date of delivery […] The seller is also liable, during the same time periods, for non-conformities resulting from the packaging, assembly instructions, or installation, when such installation was the seller’s responsibility under the contract or was carried out under the seller’s supervision, or when incorrect installation, carried out by the consumer as provided for in the contract, is due to omissions or errors in the installation instructions provided by the seller. This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The statute of limitations for the consumer’s claim begins on the day the consumer becomes aware of the lack of conformity.”
According to Article L217–4 of the Consumer Code:“The goods are in conformity with the Contract if they meet, in particular, the following criteria, where applicable: 1. It corresponds to the description, type, quantity, and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the Contract 2° It is suitable for any special purpose sought by the consumer, which was brought to the seller’s attention no later than the time the Contract was concluded and which the seller accepted 3° It is delivered with all accessories and installation instructions required to be provided in accordance with the Contract 4° It is updated in accordance with the Contract.”
According to Article L217–5 of the Consumer Code:“In addition to the criteria for conformity with the Contract, the good is in conformity if it meets the following criteria:
(1) It is fit for the use normally expected of a property of the same type, taking into account, where applicable, any provisions of European Union law and national law, as well as any technical standards or, in the absence of such technical standards, the specific codes of conduct applicable to the sector in question;
(2) Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model prior to the conclusion of the contract;
(3) Where applicable, any numerical data contained therein shall be provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;
4. Where applicable, it is delivered with all accessories, including the packaging, and the installation instructions that the consumer can reasonably expect;
5. Where applicable, it is provided with the updates that the consumer may reasonably expect, in accordance with the provisions of Article L. 217–19
6. It conforms to the quantity, quality, and other characterists, including in terms of durability, functionality, compatibility, and safety, that the consumer can reasonably expect from goods of the same type, given the nature of the good as well as any public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
II.—However, the seller is not bound by any of the public statements referred to in the preceding paragraph if the seller demonstrates:
(1) That he did not know them and was not legally able to know them;
(2) That, at the time the contract was entered into, the public statements had been corrected under conditions comparable to those of the original statements; or
3. That the public statements could not have influenced the decision to purchase.
III.-The consumer may not contest conformity by invoking a defect relating to one or more specific characteristics of the good, regarding which the consumer was specifically informed thatdeviated from the conformity criteria set forth in this article—a deviation to which they expressly and separately consented at the time the contract was concluded.”
Time Limit for the Client to Take Action on This Basis
If the Customer discovers a lack of conformity in the product, as defined in Articles L217–4 and L217–5 of the Consumer Code, they may invoke the statutory warranty of conformity within two (2) years from the Delivery of the product, and is not required to provide proof of the existence of the lack of conformity during this period. The statutory warranty of conformity is extended by six (6) months for products that have been previously repaired by SARL C.P. exclusively. In the event of a product replacement, the statutory warranty of conformity begins anew as of the product’s delivery.
Recipient of the Client's request
The request must be sent by email to eshop@diega.fr or by regular mail to the address listed at the top of this document.
To be eligible for this warranty, the Customer must provide a dated proof of purchase for the product.
Consequences of Implementing the Statutory Warranty of Conformity
When the statutory warranty of conformity is invoked, in accordance with Articles L. 217–9 and L. 217–10 of the Consumer Code, SARL C.P. undertakes to:
- Either repair the product or replace it with an identical product, subject to availability, at the Customer’s discretion, unless this choice would entail a cost that is clearly disproportionate for SARL C.P. compared to the other option, given the value of the product or the severity of the defect, within thirty (30) days of the Consumer’s request;
- Either to refund the price of the product if repair or replacement of the product proves impossible, or if the replacement or repair, as the case may be, would cause significant inconvenience to the Customer, or if the replacement or repair, as the case may be, cannot be carried out within one month of the Customer’s request.
“ The consumer may obtain a reduction in the purchase price while retaining the item or terminate the contract and receive a full refund upon returning the item, if:
(1) The professional refuses to repair or replace the item;
(2) The repair or replacement of the item takes place after a period of thirty days;
(3) Repairing or replacing the good would cause significant inconvenience to the consumer, in particular when the consumer is permanently responsible for the costs of returning or halling away the non-conforming good, or if the consumer bears the costs of installing the repaired or replacement item;
(4) The property remains non-compliant despite the seller's unsuccessful attempt to bring it into compliance. »
“The consumer is also entitled to a price reduction or to rescission of the contract when the lack of conformity is so serious thatit justifies an immediate price reduction or rescission of the contract. In such cases, the consumer is not required to first request that the good be repaired or replaced.”
"The consumer is not entitled to rescind the sale if the lack of conformity is minor."
“Any period during which the property is taken out of service for repair or replacement suspends the warranty that would otherwise have remained in effect untilthe item is returned in working order.”
"The rights mentioned above arise from the application of Articles L. 217–1 through L. 217–32 of the Consumer Code."
Penalties
“A seller who, in bad faith, obstructs the enforcement of the statutory warranty of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual revenue (Article L. 241–5 of the Consumer Code).”
9.2 Warranty Against Hidden Defects
According to Article 1641 of the Civil Code:“The seller is liable for hidden defects in the item sold that render it unfit for its intended use, or which so impair that use that the buyer would not have purchased it, or would have paid only a lower price for it, had the buyer known of them.”
In accordance with Articles 1641 et seq. of the Civil Code, SARL C.P. is liable for hidden defects in its products that render them unfit for their intended use, or that so significantly impair such use that the Customer would not have purchased them or would have paid only a lower price had the defects been known.
The Customer has two years from the date of discovery of the latent defect to take legal action.
If the warranty against hidden defects in the item sold is invoked, the Customer may choose between a refund or a replacement of the product in question.
To be eligible for this warranty, the Customer must provide a dated proof of purchase for the product.
The Customer may exercise this warranty by notifying SARL C.P. of the hidden defect via email at the following email address: eshop@diega.fr or by mail to the address indicated at the top of this document.
9.3 Consideration of the Customer's Request
In the event of a return due to a defect, the Customer must send an email to eshop@diega.fr and describe in great detail the nature of the defect and any other issues observed (defective product).
SARL C.P. will then send a return label to the Customer, which the Customer must affix to the package for a return at SARL C.P.’s expense.
If the above conditions are met, SARL C.P. will, upon the Customer’s request, issue a refund or replace the product, provided that it is returned in its original packaging and accompanied by a duly completed return form to the address indicated at the top of this document.
In the event of a return due to a defect, SARL C.P. will reimburse shipping costs upon presentation of the corresponding receipts and, in any case, in accordance with the current rates. The reimbursement will be calculated as a pro-rata portion of the product price based on the total order amount.
The provisions of this section do not prevent the Customer from exercising the right of withdrawal provided for in Section 10.
10 - LEGAL RIGHT OF WITHDRAWAL
Pursuant to Article L 221-18 et seq. of the Consumer Code, the Customer has fourteen (14) days from the date of receipt of the order to exercise his or her right of withdrawal.
If the Customer exercises this right of withdrawal, the product must be returned no later than fourteen (14) days after notifying us of the decision to withdraw, at the Customer’s expense, in its original packaging and condition, along with the delivery slip. SARL CP may refuse a return if the product is returned without its sealed label.
The Customer may exercise their right of withdrawal by notifying SARL C.P. of their decision to withdraw, either by using and sending the model withdrawal form included in Appendix 1 of the General Terms and Conditions of Sale, by mail, to the following address: 6 rue Béranger, Paris (75003), France, or by email to the following address: eshop@diega.fr, following these steps:
- Log in to your account at www.diega.fr and view your order history;
- Select the order containing the item(s) you wish to return, click “Details,” and check the box next to the item(s) you wish to return;
- State the reason for the return, then click “Request a Return”;
- Place the items to be returned and the return slip back into their original packaging, and seal it carefully.
- Go to the shipping carrier of your choice to return the package to the following address; you are responsible for the return shipping costs:
UNIVERSLOG FOR DIEGA
6 Robert Schuman Street
77330 Ozoir-la-Ferrière
France
The Customer assumes all risks associated with this shipment. Therefore, SARL C.P. will not be liable in the event of loss, theft, or delay of the returned product. The burden of proof for the return rests with the Customer.
In this regard, all returns must be sent via “signature-required shipping”: if the package is lost, SARL C.P. will not issue a refund for the returned package(s).
A product that has lost value due to excessive handling (including but not limited to: damaged, returned, incomplete, worn, missing labels, etc.) cannot be returned. The customer is responsible for return shipping costs.
If the Customer exercises the right of withdrawal, the Customer may request a refund for the returned product(s) as well as any shipping costs incurred, unless the order is returned only in part. The Customer may not request a refund for any return shipping costs incurred.
If the Customer wishes to receive a replacement product, they are asked to place a new order directly on the Website and return the original item so that SARL C.P. can issue a refund; please note that processing times are faster in this case, and the Customer is responsible for return shipping costs in all cases.
Accordingly, SARL C.P. agrees to refund the Customer within a maximum of 30 days from the date SARL C.P. receives the returned product, directly through the payment method used.
Any order returned without prior notification via email to the address provided will not be processed.
11 - PROTECTION OF PERSONAL DATA
SARL C.P. places great importance on the protection of your personal data. By placing an order on our website, you agree to our collection and processing of your personal data.
To learn more about how we collect and process your personal data, please review our Privacy and Personal Data Policy, available on our website at the following address: Privacy Policy
12 - INTELLECTUAL PROPERTY
The elements owned by SARL C.P. and/or operated by it, such as the website, trademarks, designs, models, images, audio and video clips, text, photos, and logos, graphic guidelines, and games—without this list being exhaustive—are the exclusive property of SARL C.P.
These Terms and Conditions do not constitute any transfer of any intellectual property rights in the materials owned by SARL C.P. to the Customer.
SARL C.P. grants the Customer a non-exclusive, personal, non-transferable right to access the website for use in accordance with these terms and conditions. Any other use constitutes infringement and is subject to criminal penalties in accordance with the provisions of the Intellectual Property Code.
The Customer agrees not to infringe, directly or indirectly, upon the property rights of SARL C.P. and agrees not to use, in any manner whatsoever, the names, trademarks, logos, photos, or any other elements belonging to SARL C.P. The Customer agrees to respect all of SARL C.P.’s rights and shall not create any association in the public’s mind for any purpose whatsoever.
Hypertext links to the homepage of the website www.diega.fr or any other page must always be subject to a prior written request for authorization and must be removed upon simple request by SARL C.P.
13 - LIABILITY
SARL C.P. has only an obligation of means with respect to all stages of accessing the Site, the ordering process, delivery, or after-sales services. SARL C.P. shall not be held liable for any inconveniences or damages inherent in the use of the Internet, including, but not limited to, service interruptions, unauthorized access, or the presence of computer viruses.
Furthermore, SARL C.P. shall not be held liable, to the extent permitted by applicable law, for any direct, including consequential or indirect, damages that may result from accessing the website or from improper use of the products as defined in the “Product Use” section, particularly when such products are subject to restrictions on use.
It should also be noted that hyperlinks on www.diega.fr may lead to other websites, the content of which remains the sole responsibility of the operators and owners of those sites.
SARL C.P. shall not be held liable for any failure to perform its obligations due to unforeseeable circumstances and/or force majeure as generally understood by French law and the courts, or for reasons beyond its control.
In any event, SARL C.P.’s liability is limited to the price of the product sold, unless otherwise required by law.
14 – FORCE MAJEURE / UNFORESEEN CIRCUMSTANCES
SARL C.P. shall not be held liable if the failure to perform or any delay in the performance of any of its obligations, as described herein, results from a force majeure event as defined in Article 1218 of the Civil Code.
Cases of force majeure include, but are not limited to, total or partial strikes by employees of SARL C.P. or by those of its suppliers, subcontractors, or carriers; pandemics; fire; thunderstorms, floods, earthquakes, explosions, accidents, acts of terrorism, war, etc., as well as all cases recognized as such by the government and/or case law.
SARL C.P.’s performance of all or part of its obligations shall be suspended in the event of an unforeseeable circumstance or force majeure that would hinder or delay such performance.
SARL C.P. will notify the customer of any such unforeseen event or force majeure within fourteen (14) days of its occurrence.
If this suspension continues for more than one (1) month, the Customer will have the option to cancel the pending order, and a refund will then be issued in accordance with the terms set forth above.
15 - PARTIAL INVALIDITY
If one or more provisions of these general terms and conditions of sale are deemed invalid or declared as such pursuant to a law, regulation, or a final decision by a competent court, the remaining provisions shall remain in full force and effect.
16 – ENTIRE AGREEMENT
These General Terms and Conditions of Sale and the order summary provided to the Customer constitute a single contractual agreement and represent the entirety of the contractual relationship between the Parties. In the event of any conflict between these documents, the General Terms and Conditions of Sale shall prevail.
17 - DURATION
These terms and conditions apply for as long as the services offered by SARL C.P. are available online.
18 - EVIDENCE
The electronic records stored on the servers of SARL C.P. or those of its hosting providers shall, unless proven otherwise, be considered evidence of communications, orders, and payments made between the parties.
19 – GOVERNING LAW – JURISDICTION
These terms and conditions are governed by French law.
Under no circumstances does SARL C.P. guarantee compliance with any applicable local laws when a Customer accesses the website from another country.
In the event of a dispute, unless the parties reach an amicable settlement, the matter shall fall under the exclusive jurisdiction of the French court with jurisdiction over disputes between SARL C.P. and a non-business entity, and under the jurisdiction of the Paris Commercial Court for disputes with a business entity.
20. DISPUTES
In accordance with Article L. 612-1 of the Consumer Code, the Customer may use the mediation service MÉDIATION CONSOMMATION DÉVELOPPEMENT—which includes SARL C.P.—free of charge to seek an amicable resolution of a dispute: electronically contact-admin@medconsodev.eu, or by mail
CONSUMER MEDIATION AND DEVELOPMENT
Centre d’Affaires Stéphanois SAS
L’HORIZON BUILDING – ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET – 42000 SAINT-ÉTIENNE
Before contacting the aforementioned mediation service, the Customer must first contact SARL C.P. by email at the following address: eshop@diega.fr to attempt to resolve the dispute.
Appendix 1
If you wish to cancel the contract, please complete and return this form by mail or email , specifying your order number:
Either by mail, to the following address:
C.P. LLC
6 Béranger Street
75003 Paris
France
Or by email at the following address:
eshop@diega.fr
WITHDRAWAL FORM
I hereby notify you of my withdrawal from the contract for the sale of the item(s) listed below: (identification of the product(s) for which the right of withdrawal is being exercised)
Ordered on …………….. (order date) and/or received on …………….. (delivery date) under order number …………… (order number).
Name of Consumer Client:
Consumer Customer's Address:
Signature of the Consumer Customer (only if this form is submitted in paper form)
Date:
For more information, please contact SARL C.P. at eshop@diega.fr.